SHIPPING & DELIVERY

WE OFFER FLAT RATE SHIPPING & HANDLING OF $12 ON ALL NON-PERISHABLE ORDERS VIA UPS GROUND OR USPS TO THE CONTIGUOUS US.

WINE FLAT RATE SHIPPING COST IS $16.75 INCLUDING THE ADULT SIGNATURE CHARGE.  WINE DELIVER IS CURRENTLY AVAILABLE ONLY IN THE STATE OF VIRGINIA IN ACCORDANCE WITH ABC LAW.

Does your order contain perishable products?

OUR PERISHABLE FEE IS $5 PER DELIVERY ADDRESS.

THIS FEE COVERS SPECIAL PACKAGING MATERIALS USED TO TRANSPORT PERISHABLE PRODUCTS SUCH AS ICE PACKS, INSULATED MATERIALS AND COOLERS.  ALL PERISHABLE ORDERS THAT SHIP USING FLAT RATE SHIPPING WILL APPEAR IN YOUR SHOPPING CART WITH THE ADDITIONAL PERISHABLE CHARGE FOR A TOTAL SHIPPING OF $17 ($12 STANDARD SHIPPING + $5 PERISHABLE FEE).
If your order contains perishable products, and your order is shipped to any of the below listed States, you can choose Flat Rate Shipping delivery because we can deliver within a 2 day period using UPS Ground Services. Perishable Flat Rate Shipping can therefore be applied ONLY to the following States:

AL,CT,DC,DE,FL,GA,IN,KY,MA,MD,ME,MI,NC,NH,NJ,NY,OH,PA,RI,SC,TN,VA,VT,WV

If your order contains perishable products, and the shipping address is not in one of the States shown above, you should choose NEXT DAY or 2nd Day Air shipping to avoid product spoilage.
We review all orders prior to shipping to ensure proper shipping methods are applied. In the event that inadequate shipping methods were chosen during check out by our customers we reserve the right to hold the order until a proper shipping method is applied and paid for.  FlavorTeaze will not be held responsible for any spoilage resulting from a wrong shipping method chosen by our clients, however, we will notify you prior to shipping to give you the opportunity to choose an alternative, suitable shipping method.

HOW IS MY SHIPPING COST DETERMINED?

We currently charge a flat rate shipping of $12.00 to all non-perishable orders that use a UPS Standard Ground Shipping Method. Perishable orders are subject to additional charges that apply to ice packs, insulated coolers and special insulated materials to avoid spoilage during transit. Please refer to the guide and map above to determine best shipping method for your order. The States qualifying for Standard Ground Shipping are shown above in green text color, or yellow and brown highlights on the UPS map.

I NEED MY ORDER FAST BUT I DON’T WANT TO GO OVER YOUR ENTIRE SHIPPING DOCUMENT TO DETERMINE HOW I SHOULD SHIP MY ORDER, WHAT SHOULD I DO?

We feel your pain! Just call us at 855.FLAVORZ or email us at info@flavorteaze.com with your order # and we will guide you. In fact we will take care of the whole thing and choose the optimum shipping method for your order. In the event that additional shipping charges apply we will notify you via phone or email prior to applying any additional shipping charges to your order.

RETURN POLICY

At FlavorTeaze we sell primarily food products including perishables. Therefore, returns can be tricky as we don't monitor 100% of the environment our goods travel in throughout transit. Our promise to our customers is that we will ship to you using optimum methods and we will do our very best to make your shopping experience a pleasant one. Should you have any questions regarding the products you receive or concerns we are always here to assist. This is our promise to our customers.